Privacy Policy

Rosette Ltd – Privacy Policy

This Privacy Policy explains how Rosette Ltd collects, uses, and protects personal information when you visit our website or purchase goods from us.

Rosette Ltd is committed to protecting your privacy and handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or placing an order with us, you agree to the practices described in this policy.

1. Business Customers Only

Rosette Ltd supplies goods exclusively to business customers, including hotels, serviced apartments, spas, and similar commercial establishments.

Our services are not intended for private individuals or consumers, and we do not knowingly collect personal data from individuals acting in a personal capacity.

2. Information We Collect

We may collect and process the following types of information:

2.1 Business Information

Information relating to your business or organisation, including:

• Business name
• Business address
• Company registration details (if applicable)
• VAT number (if applicable)
  
  

2.2 Contact Information

Information used to communicate with you, including:

• Name of business representative
• Email address
• Telephone number
  
  

2.3 Order Information

When you place an order we may collect:

• Billing address
• Delivery address
• Order details
• Transaction records

Payment information is processed securely by our third-party payment providers and is not stored by Rosette Ltd.

2.4 Website Usage Data

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage statistics
• Cookies and tracking data

This information helps us improve our website and services.

3. How We Use Your Information

Rosette Ltd processes personal data only where there is a lawful basis to do so under UK GDPR.

We may use your information for the following purposes:

• Processing and fulfilling orders
• Delivering goods to your business
• Communicating about orders and deliveries
• Managing customer accounts
• Responding to enquiries or customer support requests
• Improving our website and services
• Complying with legal and regulatory obligations
• Preventing fraud or misuse of our services

We do not sell personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing personal data:

Contractual necessity
To process and fulfil orders placed by business customers.

Legal obligations
To comply with tax, accounting, and regulatory requirements.

Legitimate business interests
To operate, maintain, and improve our business and website.

5. Sharing Your Information

We may share personal data with trusted third parties where necessary, including:

• Payment service providers
• Delivery and logistics companies
• IT and website service providers
• Professional advisers (legal, accounting, compliance)

These third parties process data only for the purposes of providing services to Rosette Ltd and are required to maintain appropriate data protection standards.

We may also disclose information where required by law or regulatory authorities.

6. Data Security

Rosette Ltd takes appropriate technical and organisational measures to protect personal data against:

• unauthorised access
• accidental loss
• misuse
• disclosure

While we take reasonable steps to secure data, no system can guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy, including:

• fulfilling orders and contracts
• maintaining financial records
• complying with legal obligations

Typically, business transaction records may be retained for up to six (6) years for accounting and tax purposes.

8. Your Data Protection Rights

Under UK GDPR, individuals acting on behalf of businesses may have certain rights regarding their personal data, including:

• The right to request access to personal data
• The right to request correction of inaccurate information
• The right to request deletion of personal data where legally permissible
• The right to restrict or object to certain processing activities

Requests can be made by contacting us using the details below.

9. Cookies

Our website may use cookies and similar technologies to:

• ensure the website functions correctly
• improve user experience
• analyse website traffic

You may control cookies through your browser settings. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. Rosette Ltd is not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

Rosette Ltd reserves the right to update this Privacy Policy from time to time to reflect legal, technical, or business changes.

Any updates will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Rosette Ltd

Email: hello@rosettet.com

Telephone: 0777 8858 770